Frequent Questions

No. To request information about a trip, you do not have to pay anything, you only need the names, surnames and contact information of the people who are going to travel. The request for information does not commit you to anything or guarantees your places. One of our agents will contact you to confirm the availability of places, clarify the doubts and make, if you are interested, the firm reservation.

No. If there are no places in the requested package, we will offer you the best available alternative. If you are not interested, we will cancel the reservation, without incurring any processing fees.

Although Viajes por el Mundo periodically updates the offers shown, we must check the availability of seats with airlines, hotels and cruises. To confirm the availability you just have to give the requested information, which does not force you to anything. If there are no seats left we will offer you the best available alternative.

When you confirm the request for your vacation package you will receive an email. This way you will know that we have confirmed the services. In a maximum period of 24 hours (from Monday to Friday) we will contact you again to inform you about all the details.

When the available schedules are not shown it is because there may be several daily flights and the seats on offer vary continuously on each flight. We will call you to inform you of the available flight schedules available at this time.

Children usually have discounts on package tours if they share a room with two adults. However, the discount depends on the airline, hotel, dates, etc. Tell us that you travel with children. We will call you as soon as possible to give you the personalized price information.

All the hotels apply supplements for the individual rooms but in many cases, they are not indicated in the offers so we have to consult them. Tell us that you travel alone. We will call you to give you the personalized price information.

The most common is to pay for the trips by bank transfer. At the time the reservation is confirmed, Viajes por el Mundo will charge a percentage of the total amount of the trip as a reservation deposit. The rest is finished paying by the same means on a certain date prior to departure, in order to have enough time to pay the providers, issue the airline tickets and travel documentation, and send them to the clients.

It is possible to make payments with VISA or Mastercard credit cards. We cannot carry out operations with American Express cards.

After requesting the firm reservation and paying the deposit, we make the reservation with the wholesaler who usually takes between two and three working days to give the confirmation. As soon as we have it, we will contact you again to confirm all the services, and to agree on the final payment of the trip and the sending of documentation.

When you have paid the total amount of the trip we will send you the documentation of the services by email. If we have to send you physical documentation, the shipment is made by express courier, and it is completely FREE in the Iberian Peninsula or the Balearic Islands.

At any time, the user or consumer can withdraw from the services requested or contracted, having the right to a refund of the amounts that they have paid, whether it is the total price or an advance. Depending on the specific cancellation conditions of the contracted services and the cancellation deadlines prior to the departure of the trip, there may be cancellation fees for various concepts, which must be paid. In addition, agency management costs may occur, the amount of which will depend on the dates, the destination, the number of people that make up a group, etc.

No. You can browse and browse our website as long as you want without having to register. We will ask for your information in order to make a reservation or contract for any of our services and send you the corresponding documentation.
So you know, check prices, think about any place or compare different destinations: you’ll only have to identify yourself at the time of purchase.

During the process of hiring a trip we have to ask you to provide us with certain personal data since without them it would be impossible for us to issue the documentation, tickets, etc. or charge you the amount of the products you buy in our agency.

These data are subject to registration and treatment in a personal data file that is located at the headquarters of Viajes por el Mundo, Alcalde Alfonso Rojas, 8 – 21º izda. 03004 Alicante.

The data thus registered are used for service administration and incident management, as well as for statistical and promotional purposes.

By providing this information, you expressly authorize Viajes por el Mundo to transfer it to those entities to which it is necessary, in order to provide you with the services and products that you have requested.

You can exercise your rights of access, rectification, limitation and delete the data at info@larutadelascivilizaciones.com as well as the right to file a claim with a control authority.
You can consult the additional and detailed information on Data Protection on the website: https://www.larutadelascivilizaciones.com/en/privacy-policy/, where our privacy policy is detailed.

Yes, you can buy. In fact, most of the travel groups organized by our agency consider the possibility of leaving from anywhere in the world. Also note that vacation packages in the Individual Trips or Last Minute Superbig section may originate from Spain and include international flights from Madrid or Barcelona. If you hire them from another country, we can adjust the price according to the international flights you are going to use, discounting the flights from Spain that have the package included.

If you need us to answer any other question that is not here, you can write to the email address info@larutadelascivilizaciones.com, and we will be happy to answer your questions.

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